If your law firm doesn’t have a dedicated marketing department, there are a few things your business probably isn’t doing right when it comes to selling your legal services. However, with a few simple tips and a little knowledge of SEO, your law firm too can do the same kinds of marketing as a larger firm with the resources required to keep an in house marketing department.
A basic knowledge of SEO is hugely important to marketing your firm. Why? Because SEO can bring your law firm clients on autopilot.
What is SEO?
SEO means “Search Engine Optimization.” It is the art and science of making a website appealing to search engines such as Google, Yahoo, and Bing so that it ranks higher in searches for important keywords (such as “Divorce Lawyer in Topeka”) in those engines’ search bars.
SEO marketing can have a huge impact on any type of business, but is especially important for lawyers. This is because many consumers research businesses they’re going to either spend a lot of time with or spend a lot of money on, such as law firms, a lot more thoroughly than they’re going to research where they get their next $10 pizza.
That means that your potential clients will likely be using search engines a lot to find lawyers and get information on those lawyers. If there’s more content about you and/or generated by you higher in the SERPs (industry abbreviation for Search Engine Results Pages, the pages that appear after a search term is entered), that means that potential clients will be reading about your law firm more than about your competitors.
How to Make SEO Work for Your Law Firm
There are several things you can do to make SEO work for you. You have two main options: do SEO yourself or hire a professional SEO marketer.
A professional SEO marketer will cost money, but will do almost all of the relevant work for you when it comes to SEO. The best SEO marketers will spend a good bit of time getting to know you and coming to understand your needs, and will use that knowledge to get you the types of clients you want and to increase your web traffic (the number of people that come to your site).
Of course, you can also choose to put the SEO work in yourself. This will save you money, but will likely take a bit more time. Also, there is a steep learning curve when it comes to SEO, and the SEO industry is always changing (as are Google’s and the other search engines’ regulations and rules). Reading our blog is a good place to start, and there are other great SEO resources such as the Moz blog.
If you can read and understand the content these and other important SEO blogs regularly, you might be able to learn many of the most important SEO skills yourself.
Keywords are a hugely important part of SEO, but keyword research is one of the hardest and most time consuming pieces of the SEO puzzle. However, there are a few opportunities out there to help lawyers and other small businesspeople get assistance doing their keyword research, from people and computer programs.
The tools out there can essentially be divided into two main categories (though there is a lot of diversity within the categories): human tools and automated tools.
Automated Keyword Research Tools
There is a huge range of automated keyword research tools out there on the internet with different functions and levels of effectiveness. Many of them can be had for free, but the best of the best are often very expensive – meaning that they’re almost exclusively used by SEO marketing firms like ours, because the cost is completely prohibitive for anyone not doing SEO for more than one business (unless it’s a large corporation).
Luckily, there are also plenty of keyword tool lists and reviews out there to help you find the tool that’s right for your combination of needs and financial and/or temporal resources.
One of the most popular tools was actually offered by Google until relatively recently, but since it has been merged with the Google AdWords Traffic Estimator – meaning that you must have a Google AdWords account in order to use it. While it’s certainly effective, and may have an unknown advantage because it is under the Google umbrella, you will have to decide whether or not it’s worth it for you to sign up for an AdWords account. This tool, which used to be known as the Google Keyword Tool, is now called the AdWords Keyword Planner. There’s also plenty of advice on using Keyword Planner available.
One of the most lauded completely free keyword research tools is WordStream’s Free Keyword Tool. There are also very good paid options at Moz and SEMrush, both of which are often available for free on a trial basis.
Automated keyword research tools are a popular choice because they are often much cheaper than human help, and in most cases provide instant results. However, don’t settle on an automated tool (especially one you have to pay for) unless you’re sure you can use the tool to do all the keyword research yourself, and that you don’t need human help (like you would get from an SEO marketing firm).
Human Keyword Research Tools
There are firms that will sometimes consult with you on keyword research alone for a fee. However, most of the time, if you want to hire another person to help you with your keyword research, you should simply hire an all around SEO marketer, preferably one with a focus on law firms and the unique challenges that come along with marketing them online.
Professional SEO marketers will do most of the work for you, not only finding you keywords, but optimizing your site in various ways to appear in the SERPs for those keywords.
Just a few shocking but 100% true statistics about online reviews.
You know that local SEO is hugely important to your law firm, and you know sites like Yelp and Facebook (including Facebook’s review feature) are important to that – but how much do reviews matter for law firms? It’s not like you’re a restaurant and your clients are making snap decisions about which firm is better than another, right?
That’s right to an extent – but wrong in that it assumes reviews don’t matter. The simple fact of the matter is, online reviews matter for lawyers and virtually every other type of business that deals directly with an end consumer.
In fact, because hiring a lawyer is such a big decision, customers may even put more time into reading lawyer and law firm reviews online than they would into reading shopping or restaurant reviews. Your potential clients know that they’ll be spending a good deal of money on and time with a lawyer, and they want to be sure it’s worth it.
What’s the upshot of all this?
It’s simple – but often harder to implement than it sounds: you need reviews. You need a lot of them, and they need to be overwhelmingly positive.
There are a lot of quick, unethical ways to get reviews for your law firm, but the fact is that those methods very rarely pan out very well in the long term, and can often get you in big trouble with Google and/or the site hosting the reviews.
The best way to honestly and effectively get good reviews is to provide excellent service to each and every one of your clients and to make clients aware of your presence on review sites and how important reviews are to you.
You should particularly let clients know that you’re on Google Reviews, Yelp, and Facebook, as those are the three most frequently used and widely trusted review sites. Also, Google Reviews’ relationship with the rest of Google’s web properties may help boost your ranking in the SERPs directly, though there’s no way to definitively prove that Google prioritizes its own content. The evidence is there, though.
What if I lose a client’s case?
This is a particularly problematic situation that obviously affects lawyers and not the rest of the business owner population. However, here’s a quick and handy guide as to how to make sure you don’t get negative reviews when your firm inevitably loses cases.
Always do your best for your clients and establish a meaningful personal connection with each of them.
Do not overinflate client expectations or use unethical sales techniques to get clients to purchase your services if there is little hope you’ll win their case.
Be sure to educate customers about the ins and outs of the legal system and the possibility of failure.
Respond courteously to negative reviews on forums that allow you to do so – never defensively. Let your former clients know you’re fixing any problems they may have with your firm.
Consider working with a reputation enhancement service if negative reviews get out of hand or start to impact your bottom line.
If there’s one thing every SEO marketer will agree on, it’s that a website needs great content. But what makes content great?
Good content is both SEO-friendly and engaging to users. Meeting both of these criteria is important; if you meet only one, your content will fail.
I recently read an article on how to write great content, and it got me thinking about how I could distill that advice to our loyal lawyer readers and clients here at PromoteLaw. Although it’s from a site that’s a bit more focused on blogging in general than on SEO, I think it’s a pretty good source for anyone looking for advice on content creation.
In case you’re looking for quick, lawyer-focused advice, I’ll break down the most important bits right here.
1. Make your content SEO-friendly.
The biggest thing to think about when you’re writing content you want to be SEO-friendly is your use of keywords.
You’ll also want to make sure to use an image or two that will attract customers and is related to your content. Sites and pages with images tend to do better in the SERPs.
However, you’ll also want to make sure you don’t overuse images, as this can cause pages to load slowly (especially on mobile devices). This can have a negative impact on SEO.
One way to create a highly image rich post without bogging down your load time is to use smaller images.
You’ll also want to link out to other sites when possible, and to other pages on your own site, to give each of your pages and/or blog posts a sense of organization and legitimacy – both to Google’s spiders and to your end users.
2. Make your content user-friendly.
One of the biggest things to consider here is making your writing scannable. Many readers online don’t take the time to read every word – they should be able to speed through it and get the general gist of what you’re saying (unless it’s an especially complex topic).
You should also consider the length of your piece. Blog posts designed to get traffic could be 400 words or fewer, while more in-depth posts detailing the ins and outs of your law firm could be up to 2,000-3,000 words. You’ll want a good mix of different content lengths, because each length will appeal to a different type of person.
You should be sure to break your content into sections – and the longer a page or post is, the more important this is. It makes the reading much more manageable for the average end user.
You’ll also need to be sure that the post’s or page’s topic is relevant to your site (which most likely means it will have something to do with the legal system).
Catchy titles are also a must – and if you use keywords in them correctly, they can also give your SEO a big boost. Many SEO gurus believe that keywords used in titles (especially towards the beginning of a title) are up to three times as effective as keywords used in the main body of your content.
A perfect example of the kind of boring, computer-focused link that won’t help your site’s SEO.
If you’re a regular reader of our blog then you know we’ve recently posted on the importance of mobile friendliness and explained how backlinks boost your site’s SEO – so it only makes sense that when the two are combined, a huge SEO boost comes out of it.
If you haven’t read about mobile friendliness and backlinks in general yet, please do that first – this article is about an advanced SEO tip that will send your law firm SEO through the roof, but to do it, you’ll need to have a firm grasp of the basic concepts first.
Now that you understand the basics, let’s march ahead.
The big thing lawyers need to know about SEO is this: backlinks from mobile friendly sites have the biggest impact on your SEO – bigger than keywords, bigger than links from other sites, and definitely bigger than internal links. There are a lot of factors that determine a site’s SEO, but backlinks from mobile friendly sites are the biggest one.
What that means for you is simple: to boost your SERP ranking, you’ll have to aggressively pursue links from mobile friendly sites – especially mobile friendly sites that are also very popular and seen as legitimate by Google’s spiders and the general public.
Why does this work? Because Google prioritizes backlinks to your site based on the sites they come from – anyone can get backlinks from sketchy, pay-for-a-link type doorway pages, but if you have backlinks from sites like Wikipedia or the web versions of major news outlets, then your site is something Google thinks its viewers will likely want to find in searches.
While that may mean a lot of work for you in the beginning of 2017, there is some good news too – links from your social media accounts and external properties related to your site are very good for your main site’s SEO because essentially all of these sites are hugely popular and are at the forefront of mobile development.
Making sure your SEO is proficient in those areas is a great place to start a new mobile friendly link building campaign to boost your law firm’s SEO – and once you’ve ensured that all external properties are up to date and registered in your firm’s name, you can move on to trying to get the big links.
If you’re ready to undertake this endeavor and boost your law firm site’s SEO, head over to Google and check out their steps to a Google-friendly site – try to implement a few of these while you’re chasing big name, mobile friendly backlinks to give your site an even bigger boost in the SERPs.
When you think of things the average person is more likely, or at least equally as likely, to do on a mobile device as on her laptop or desktop, “get a lawyer” is probably not in the top ten – it is, after all, a bit more complicated and important than ordering a pizza or finding an Uber.
However, a website’s mobile friendliness, or its ability to load quickly and be easily navigated on a mobile device such as a smartphone or tablet, is hugely important to its success for two closely related reasons:
Because of the virtual ubiquity and growing processing power of these devices, people are starting to do everything on their devices – and that includes getting a lawyer – and expect the same seamless experiences from every site that they’d get on a computer.
Because Google and the other search engine giants recognize this trend, mobile friendliness is hugely important to a site’s SEO.
So the long and short of it is this: if your site is mobile friendly, it will rank higher in the SERPs (meaning it will bring in more clients), and site visitors will have a better experience – meaning they’re more likely to choose your law firm because of the professionalism and polish of your site, whatever device it’s accessed with.
Mobile devices get more powerful and more popular over time, meaning that more people are using them to complete more complex tasks – when Google and its competitors in the search engine industry recognize this, they use their clout in the world of the internet to force webmasters to make sites mobile friendly, which in turn goes on to make mobile devices more capable, and more popular.
This cycle will likely increase the importance of mobile friendliness to SEO even more over time than it is doing right now as we pass from 2016 into 2017 – and that means that making your site mobile friendly now will not only win you more clients in the near future, but for countless years to come.
The advent of wearable technology has further increased the importance of mobile devices, as well – and who knows, soon we may have to make our sites wearable-friendly to get an SEO boost.
So, if your website isn’t already mobile friendly, you need to change that before you do anything else. Google has some basic instructions – if these are difficult for you, you may need to hire a programmer or web marketer.
You should also try to make sure that other sites you’re associated with are mobile friendly – something we’ll be sure to give you a post on in the near future.
1. Social media profiles give you a quick and easy way to showcase to potential clients what sets your law firm apart.
Because social networks are so focused on images and bite-sized pieces of information, and because they’re so easy to update and maintain, they can essentially work as a continuous advertising stream for your firm.
Every profile you set up is another opportunity to show the general public what makes your law firm different from (and better than) the competition. Every time you update a profile, you’re getting yet another opportunity.
Because social networks present this type of informational advertising in a way that is entertaining for the public and easy for them to digest, you get essentially automatic free advertising for almost every action on social media.
2. A social media presence is the cheapest form of advertising money can buy.
Social networking profiles are free, and there’s never a need to advertise directly through the social networks’ ad services – your SEO professionals will make sure potential clients can find your business online, wherever it is: on Facebook or on an official website.
Even if you pay a web marketing expert to create and run your profile(s) for you, you’ll save tons of money over conventional advertising – and your return on investment for each dollar will be much, much higher.
3. Your social media presence tells clients everything they need to know about your company.
A social networking profile contains not only the carefully curated, advertising-like information you or your SEO and social network marketing experts choose for your company, but also all of the basic information clients need to know right now.
This includes information like your address, your phone number and email, the types of cases you take, and other basic facts every client will need to know before contacting you with his or her case.
Yes, this information is available in plenty of other places – on your website, in the phone book, and maybe even on Google search results if you’re lucky (or, rather, if you have great SEO professionals working on your behalf). However, the delivery of this information is important.
Because of Facebook’s ubiquity and ease of access, it is one of the single most popular places potential clients for your firm probably go to get their information. The same can be said of other major social media sites.
It’s common knowledge, or at least a common belief, that a social media presence (including profiles on social networking sites such as Facebook, Twitter, Instagram, and LinkedIn) can help any business succeed. However, many don’t know exactly how these profiles can help, and don’t know whether the benefit is worth putting the extra work in.
So how does a social media presence help a law firm (or other business venture)? Here are three ways something as simple as a Facebook profile can improve your client relations and even send new clients your way.
1. Facebook and other social networking profiles provide your firm with another opportunity for search engine result listings.
It’s every business’s goal to appear in the top spot on a Google search—but a social media profile or two in addition to your firm’s website can give you the top two or three spots. And if your website doesn’t rank very high right now, getting help with social media is one way to get some immediate results while we here at PromoteLaw work for your long term interests.
Because profiles, including business pages, on Facebook and other social networks are searchable by Google, they often appear in Google result listings—and because of social networks’ high traffic and known legitimacy, they often rank very high in search results.
2. Facebook’s messaging services provides another point of contact between you and your clients.
Yes, we know—there are already plenty of ways for clients and potential clients to contact your company: phone, email, a form on your website, etc. However, because of the unbelievable popularity and ubiquity of Facebook, the social media giant’s instant messaging service is many customers’ preferred point of contact.
Also, receiving high numbers of messages and responding to them quickly will boost your business page’s relevance and legitimacy, often making it appear higher in Facebook (and perhaps Google) search results.
Facebook’s messaging service is as highly functional as email, but in many cases is much faster and more appealing to the average person. It’s an important piece of the success puzzle for your firm, and should be part of any business’s social media kit.
3. Connecting social media profiles to each other and to your website will boost your search rankings and general accessibility.
Having more pages (such as a Facebook or Instagram profile) link to your business’s homepage can boost your official website’s search ranking—and linking works the same in the opposite direction, too.
Also, allowing a customer who is primarily a Facebook smartphone app user as opposed to a web browser to bookmark your website or access it from his mobile device can only bring more clients your way. The more legitimate, fully developed and maintained pages your business has, the more accessible and relevant it is to potential clients.
You’ve definitely heard the term SEO, or Search Engine Optimization, before, and if you’re on this site you clearly know or suspect it can have a benefit for your law firm. But what exactly does SEO mean? How does it work?
Curiosity about Search Engine Optimization for lawyers and law firms is an important first step toward understanding how to better market yourself to potential clients effectively without the high expense and legal red tape that come along with advertising on television or radio or in print media.
Although the process is much too complicated and nuanced for us to explain in a single blog post (and we don’t want to give away all our trade secrets!), we want to help you learn how SEO for law firms works and how it can benefit your company.
What does “Search Engine Optimization” (SEO) really mean for lawyers?
We’ll start with the most basic part: what SEO is. Search Engine Optimization for law firms is the process by which a law firm’s website is given better chances to appear near the top of the first page of results from search engines like Google and Bing.
Each search engine uses a different algorithm to match websites with searches, and those algorithms are kept secret. However, SEO experts study search terms and results extensively on behalf of their clients, learning the various factors that can bring a given website to the top.
Factors SEO professionals take into consideration:
There are dozens, if not hundreds, of factors that determine whether a given site matches with a given search. Some of these include keywords (the words typed into the search box), location, and more complex items like meta-descriptions.
SEO professionals working for lawyers and law firms take all these factors into account, and help clients edit and add content and information about their site to give it a much better chance of appearing higher on the first page for relevant searches.
We do this in the background, working our magic behind the scenes so lawyers like you can focus on what you do best—the research, preparation, and litigation that make up your everyday working lives. Over time, the small changes we make will put your firm’s website and/or social media presence in front of more people in your area or interested in your type of law firm—which means you get more customers.
How our approach differs from other SEO marketers for lawyers:
There are other services out there offering SEO marketing for law firms or for companies with an online presence in general. Many out there, though, think that SEO marketing is an easy market to break into, but they are failing to take into consideration every single one of the complex factors that bring a website to the top of Google’s first page—or leave it languishing around page 10.
We take a wide approach, working hard on all elements of your website and helping you develop a varied and professional web presence to attract a variety of customers from several different sources. We also focus a great deal on local SEO—which is doubly important for law firms, as most business is going to come to lawyers from fairly close by.
Social media marketing has been defined as: “Interaction with external websites or services based on participant contributions to the content. Types of social media include blogs, micro blogs, social and professional networks, video or photo sharing, and social bookmarking. Examples of social media sites are YouTube, Facebook, Flickr, Twitter, WordPress, MySpace, RSS, Second Life, LinkedIn, Delicious, etc.”
The Conference of Court Public Information Officers explains social media as: “highly interactive, multimedia, websites and programs that allow individuals to form into communities and share information, knowledge and experiences more quickly and effectively than ever before.”
The following are some of the social media channels lawyers and law firms can use to grow and promote their practice:
Facebook is a social media site that allows users to set up an account by registering an email address and password. Once the account is created, the user can invite “friends” to be a part of their network. Facebook has a “News Feed” which allows user to post information chosen by the user. This information can include anything from what the user is doing at any given moment to posting a photo or beginning a discussion in which other users can read and comment. Facebook also allows private messages to be sent to other users or friends similar to an email message. The appeal of users to Facebook is the ability to communicate in either a public or private forum with other users in written format almost instantly. This can be performedthrough personal computer, laptop, iPad, or smartphone. Facebooking can be done from anywhere there is a web connection.
Twitter is a website where a user can set up account similar to Facebook and send “tweets” which are restricted to 140 characters of content created by the user. It allows the user to “follow” other persons with Twitter accounts who then receive the tweets immediately. This lets people to have followers and also follow other persons who have Twitter accounts.